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Led Service Design and Strategy interventions that established Providence Health as one of the market leaders in the Emergency Room patient experience by identifying experience opportunity gaps.
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Removed operational barriers for achieving critical success at scale through a single source of truth for a Patient Companion program.
Designed a framework for an Alternative Energy Exploration team to rethink and reimagine problem spaces and ideate on new and disruptive innovations.
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Built a curated learning-by-doing experience through a series of Design Thinking workshops that were rolled out to 5000+ employees.
To learn more about my work projects and experience at Providence Health, Deloitte and ExxonMobil, kindly reach out to me!
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